Incentives

Introducing Boost and all new Cash King

Enjoy a brand new incentive experience that puts you first!

From October 3, enjoy Boost and all new Cash King - extra incentive opportunities to help you maximize your earnings!

Now, you'll be able to see real-time incentive earnings and track your guaranteed fares in-app!

To learn how to maximize your earnings with Boost, watch our training video:

 

You can also sign up for our classroom style training session below:

Frequently Asked Questions (FAQ):

What is an 'Incentive'?
Incentives are payments offered to Uber partners to encourage them to drive on the Uber system when i) riders need them most and ii) when they will make the most money.  Basically - drive more, earn more. 

What trips are eligible for these incentives?
All uberX, uberPOOL and uberXL trips are eligible for these incentives.

Who is eligible for these incentives?

All active partners who have completed at least one uberX/uberPOOL trip in the last 8 weeks, will be eligible for incentives.

If I am a new driver, how do I get these incentives?

As a new driver, you shall see you in-app incentives in 36 hours after activation. Remember to complete your 1st trip in your starting week to continue receiving the in-app incentives. 

When do I receive my incentive payments?

 Incentive payments will be processed as per usual on Monday. However, you'll be able to see your incentives earnings in-app immediately after every trip!

How frequently are new incentives offered ?

From October, incentives shall be offered twice every week: 

1. Weekday incentives: Monday 4am - Friday 3:59am

2. Weekend incentives: Friday 4am - Monday 3:59am

What is Boost?

Boost is our new incentive that multiplies your trip fare by a GUARANTEED BOOST for all trips within a specified hotspot during specified times. (See trip examples at the bottom of this page)

Are there any T&Cs for 'Boost'? E.g. TPH, Acceptance rate, Completion rate requirements?

For Boost, there are typically no qualification requirements. As long as a trip was requested within an Boost zone and on a uberX/uberPOOL trip, you will be eligible for the Boost! Trips per hour, completion rate and acceptance rate are not used for most Boost incentives. 

What is a hotspot?

A hotspot is an area with high demand that has a guaranteed Boost for trips that start within the area. A hotspot will be indicated with a red border on the map (see below).

What is the timing on 'Boost' based on? Is the multiplier I get based on the time that I accepted the trip or when the rider requested for the trip?

The Boost is based on the time and location the rider requested the trip.

When will I know my Boost incentive and hotspots?

After receiving the incentive email/SMS, open your app. Go to the Promotions Hub in the Earnings tab. You can view ALL your promotions in one spot. Click on the individual incentive for more details. 

Is service fee applied on the Boost incentive?

No, the Boost amount is EXEMPT FROM SERVICE FEE.

What if my matched POOL trip has riders from two different hotspots?

For POOL trips that begin in different hotspots, the Boost applied on each trip would depend on the hotspot from where the trip was requested.

Is there a minimum fare guarantee on trips?

Yes, all drivers are guaranteed $5 minimum fare on uberX and uberPOOL trips. The payments for this minimum fare shall be visible in the weekly payment statement and not on the trip receipt. This protects all drivers from low fares on short trips!

In-app Sneak Preview

Trip Fare and Boost calculation examples

Four scenarios to help you understand how Boost works:

Still have questions?
Sign up for our training sessions.

You can also contact our support here or through the help section of your app