Incentives

Partner with UberEATS to earn best-in-class incentives while getting all the flexibility you want!

UberEATS Hourly + Trip Based Incentive!

UberEATS is growing, and demand is hitting the roof! Partners are doing a minimum TPH of 2.00 during weekday peak hours; on weekend, this number can go up to 3.00-4.00! 

PRO TIP: Last week's highest earnings were upwards of $1800! Log on to make deliveries peak hours and, on WEEKENDS to make great money! 

From September 12 onwards, get on the road anytime between 11:00 AM and 10:00 PM, any day, any hour and we will guarantee your earnings in delivery fees.

So how does the new incentive work?

You're eligible to receive an hourly incentive earning commitments if you meet certain requirements eligible - like trips per hour, acceptance rate, and completion rate. The new hourly incentive structure is as below:

What's more ??

We always love to reward our delivery partners! Here's an additional incentive boost to your weekly earnings:

Stay tuned for more incentives throughout the week!


Peak hour Incentive Requirements: 

  • Maintain 1 TPH to qualify for the hourly incentives 
  • Accept at least 80% of total trip requests within the week
  • Complete at least 60% of total trip requests within the week

Off-Peak hour Incentive Requirements: 

  • Maintain 0.50 TPH to qualify for the hourly incentives 
  • Accept at least 80% of total trip requests within the week 
  • Complete at least 60% of total trip requests within the week

 

Let’s take a sample case:

Example: Assume a delivery partner is working for an hour from 7:30 PM to 8:30 PM during dinner peak on Saturday - which will entitle the courier to get $25/ hour along with $8/ trip

In the diagram below: you’ll see four blocks, 

Screen Shot 2016-09-05 at 4.24.59 PM.png

 

1. Guaranteed Earnings

  • Hourly rate guarantee of $25/hour from 6:00 PM to 9:00 PM

2. All incentive block conditions met: Assume

  • Courier completes one trip in one hour, TPH = 1 trip/ 1 hour = 1
  • Accepts and completes all trips (acceptance and completion rate = 100%)
  • Does one trip with an In-App fare of $10
  • RESULT: Courier is eligible to receive the $15 top up to make his hourly payment $25. Along with this, courier will receive $8/trip!

3. Incentive block conditions not met: Assume

  • Courier completes one trip in one hour, TPH = 1 trip/1 hour = 1
  • Rejects and completes all trips (acceptance or completion rate < 60%)
  • Does one trip with an In-App fare of $10
  • RESULT: Courier is not eligible to receive the top up of $15. Courier will only make $10. The courier is not eligible to receive the per trip incentive too - as the acceptance and/or completion rate (or TPH) conditions were not met.

4. Top delivery-partners: 

  • Courier completes three trips an hour, TPH = 3 trips/1 hour = 3
  • Accepts and completes all trips (acceptance and completion rate = 100%)
  • Does three trip with an In-App fare of $10/trip, Total fare = $10*3 = $30 
  • Makes trip bonus for 3 trips, Total trip incentive = 3*8 = $24
  • RESULT: No top up needed, courier makes $30/hour + $24/ 3 trips = $54/ hour! 

 

Do I need to be online for specific hours?

No, you still have all the flexibility to work when you want. 

Frequently Asked Questions :

1. What is an "Incentive"?
Incentives are payments offered to Uber partners to encourage them to drive on the Uber app when i) eaters need them most and ii) when they can make the most money.


2. What is "TPH"?
"TPH" stands for "trips per hour."  TPH refers to how many trips a delivery partner completes in 1 hour.


3. What is “Acceptance Rate”? 
Acceptance Rate is the number of delivery trips you accept. If you accept 8 out of 10 (or 4 out of 5) trip requests then your acceptance Rate is 80%.


4. What is “Completion Rate”?
Completion Rate is the number of delivery trips you complete out of the number of delivery trips you accept.

For example:

  • You receive 10 trip requests and, of which you accept 9;
  • You cancel 1 and eaters cancel 2 orders too;
  • Since you accepted 9 and completed 6 then your completion rate is 60%.

 

5. I had a per trip/ power rider incentive,how does the new incentive scheme impact me? 
The current incentive plan is applicable to all riders in common - and we have made sure top delivery-partners get a chance to earn the same, if not more.


6. If I start a trip during the peak hour and complete it after the peak hours have ended, does the trip still count towards my TPH?
Yes. For the purposes of calculating the new incentive, trips are counted based on the request time (i.e when you accept the request).


7. Why is there a hourly top up?
UberEATS calculates trip earnings as base fare per trip plus earnings per km. The hourly top up is added to this amount to ensure that your hourly earning rate is met. Earn well above and beyond your hourly rate by accepting all trips that head your way and being in the demand hotspots!


8. How can I use the different platforms to check my pay each week?
Weekly earnings are communicated to UberEATS riders via three different platforms.

  • Email
  • Sms
  • In-app

Your earnings in delivery fees will be reflected differently based on the platform that you use. You can refer to the table below to have an idea of what is being reflected in each platform.Should you have additional enquiries, you can email to us at eats@uber.com. Likewise, you can also come down to 50 Ubi Ave 3 level 1, #01-12, 408866 (Frontier building) on Monday to Friday between 10:00 AM to 7:00 PM to have your enquiries answered. 


9. When will my payments be credited into my account?
Payments are processed every Tuesday for the previous Sunday to Sunday, and will be credited to your bank account within 1-3 days depending on your bank.


10. How do I change my payment/banking details?
Please log onto partners.uber.com using your Uber partner app login details and select “Vault” to change your banking details, else please visit us at 50 Ubi Ave 3 level 1, #01-12, 408866 (Frontier building) on Monday to Friday between 10:00 AM to 6:00 PM to update your banking details. Should you have additional enquiries, you can email to us at eats@uber.com.


More questions?
Feel free to email us at eats@uber.com or drop by our UberEats help desk at:
50 Ubi Ave 3 Level 1, #01-12, 408866 (Frontier Building)